Privacy Policy

Who We Are

Tough Oak Tree Care ("Tough Oak," "we," "us," or "our") provides residential tree-care services in Maryland. Our website is www.toughoak.com and our main SMS/contact number is 301-888-8980.

What We Collect

• Contact information you provide (name, address, email, mobile phone number)
• Service information (property details, photos you send, job notes)
• Communications (texts, emails, call recordings/voicemails where permitted)
• Technical data (IP, device/browser info, pages visited) via typical web logs

How We Use Information

• To provide estimates, schedule exact appointment times, perform services, and follow up on completed work
• To send non-marketing SMS related to quotes, scheduling, reminders, "on the way" updates, job status, and review requests
• To respond to questions sent by text or through our website
• To maintain security, debug, and improve our site and operations
• To comply with legal obligations

SMS Communications and Your Choices

• Type of Messages: Non-marketing operational texts about your requested service (quotes, scheduling, reminders, "on the way," job status, follow-up review links)
• Frequency: Message frequency varies based on your requests and job status
• Rates: Message and data rates may apply
• Opt Out: Reply STOP to any Tough Oak text to opt out. For help, reply HELP or contact 301-888-8980
• Re-subscribe: You may text START to resume messages after opting out

How We Share Information

• We do not sell or rent personal information
• No mobile information will be shared with third parties/affiliates for marketing or promotional purposes
• We may share limited data with service providers (hosting, communications, payment, analytics) under contracts requiring they use the data only to perform services for us and protect it appropriately
• We may disclose information if required by law or to protect rights, safety, or property

Data Retention and Security

• We keep information only as long as necessary for the purposes above and to meet legal/accounting needs
• We use reasonable administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure

Children

Our services and site are intended for adults. We do not knowingly collect personal information from children under 13.

Your Rights and Contact

To access, correct, or delete your information, or to exercise privacy rights available under applicable law, contact us at 301-888-8980 or via the contact form on www.toughoak.com. We may need to verify your identity before fulfilling a request.

Changes to This Policy

We may update this Privacy Policy from time to time. The "last updated" date reflects the most recent change. Material changes will be posted on this page.